We want you to love your purchase from WestXbike.
1. Return Window
You have 30 days from delivery to request a return. After 30 days, returns may be declined.
2. Eligibility
- Item unused, in original condition; original packaging when possible.
- Proof of purchase required (order number/receipt).
- Non-returnable: gift cards, perishable goods, digital products, opened personal-care items, customized items.
3. How to Start
Email support@westxbike.com with your order number and clear photos. If approved, we’ll send instructions and an RMA.
4. Return Shipping Costs
Customer pays return shipping unless we made an error (defective/damaged/wrong item). Use a tracked/insured method.
5. Refunds
After inspection, approved refunds are issued to the original payment method within 5–10 business days (posting times depend on your bank/card issuer).
6. Exchanges
We replace items only if defective or damaged, subject to availability. Email us to arrange an exchange.
7. Sale/Promo Items
Sale items may be final sale unless otherwise stated on the product page.
