1) Processing times
Orders typically process in 1–3 business days (excluding holidays/peak periods).
2) Methods & estimated transit
- United Kingdom: usually 2–5 business days after processing.
- EU/International: usually 5–14 business days; timelines vary by destination and carrier.
Estimates, not guarantees. Delays can occur due to customs or carrier issues.
3) Order tracking
We email a tracking link when your order ships.
4) Duties, VAT & fees
UK orders include VAT where applicable. International orders may incur duties/taxes/fees on delivery; customers are responsible unless stated otherwise.
5) Incorrect addresses / delivery failures
If a parcel is returned due to an incorrect address or failed delivery, we can re-ship for an additional fee or refund (less shipping) if the item is resellable.
6) Damaged in transit
Contact us within 48 hours with photos of the packaging and damaged item: support@westxbike.com.
